2025 – 2030 Strategic Plan

  • Reflecting on feedback received over the past year, legislative and regulatory changes, emerging governance challenges, and shifts in societal, customer, and workforce expectations, we have prioritised five key areas to advance each of our 3 strategic objectives.

    To develop a meaningful strategic plan we are engaging with our workforce, customers and Board to develop actions that are related to our strategic objectives and priorities relevant to each of our service delivery areas.

    Please read the information about our strategic objectives and priorities on this page and then click the blue button to learn more and answer our consultation surveys.

  • The overarching aims of this strategic plan are to:

    • Implement actions that are aligned to our strategic objectives and key priority areas

    • Strengthen relationships, engagement, and collaborations with our people

    • Provide a meaningful framework with measurable goals to guide our work over the next 5 years.

    • Sustainability and Viability: Focus on ensuring financial stability, workforce and customer retention, and strong community connections to maintain the long-term health and success of Village Baxter.

    • Accountability and Leadership: Emphasising transparency, effective governance, workforce engagement, and adaptability in response to change, with a strong commitment to high standards of care and service delivery.

    • Excellence in Service, Understanding and Design: Ensuring exceptional standards in care, service, workforce development, and operational efficiency, while promoting collaboration, understanding, and policy engagement to continuously improve our services and environments.

  • 1.    Financial sustainability through strategic planning, risk management, and investment.

    2.    Workforce stability, retention, and development, with a focus on training and succession planning.

    3.    Customer satisfaction and strong community connections.

    4.    Efficient, cost-effective systems, processes, and workflows supported by technology and training investments.

    5.    Collaborative, resilient approaches to climate change impacts and broader social and community challenges.

  • 1.    A competent knowledgeable Workforce supported by policies and processes, appropriate supervision, feedback, and engagement.

    2.    Transparency in reporting and prioritising safety, health, and wellbeing.

    3.    Effective operations and management structures supported by comprehensive governance frameworks and KPI-driven performance systems.

    4.    Regular auditing and reliable decision-making frameworks.

    5.    Contributions to government and industry policy formulation.

  • 1.    Clear communication pathways and accessible systems, policies, and processes.

    2.    Engaged advisory bodies and purposeful committees.

    3.    Mapped customer journeys for seamless service transitions.

    4.    Personalised, compassionate, safe care & clinical support underpinned by a clinical governance framework and dynamic quality improvement system.

    5.    Engagement with government, community, and industry groups to navigate, improvement, change and compliance.


Strategic Statement:

Village Baxter is an independent, non-profit Charity, dedicated to providing affordable accommodation, and compassionate, personalised, and inclusive high-quality care, and services for older people, in a community where every person is cared for, valued, and encouraged.

Strategic Objectives: