Strategic Plan : Staff consultation links

Reflecting on our Charity's constitutional purposes, mission, vision and values, feedback received over the past year, legislative and regulatory changes, emerging governance challenges, and shifts in societal, customer, and workforce expectations, we have developed a strategic statement and 3 strategic objectives each containing 5 priority areas of focus. 

To develop these objectives and priorities into a meaningful strategic plan, we need your ideas and feedback to develop actions that will help us work together to achieve our goals.

Sustainability & Viability

Focusing on ensuring financial stability, workforce and customer retention, and strong community connections to maintain the long-term health and success of Village Baxter.

Scroll down to read more about each Strategic Objective and the related 5 priorities and the survey questions you will be asked in the survey links.

The survey is anonymous, you will be asked to choose a service area that your provide feedback relates to, however you will not be asked for your name or any identifying information.

Accountability & Leadership

Emphasising transparency, effective governance, workforce engagement, and adaptability in response to change, with a strong commitment to high standards of care and service delivery

Excellence in Service, Understanding & Design

Ensuring exceptional standards in care, service, workforce development, and operational efficiency, while promoting collaboration, understanding, and policy engagement to continuously improve our services and environments.

Strategic Objectives and Priorities

Sustainability and Viability: our priority areas

1.    Financial sustainability through strategic planning, risk management, and investment.

2.    Workforce stability, retention, and development, with a focus on training and succession planning.

3.    Customer satisfaction and strong community connections.

4.    Efficient, cost-effective systems, processes, and workflows supported by technology and training investments.

5.    Collaborative, resilient approaches to climate change impacts and broader social and community challenges.

Accountability and Leadership: our priority areas

1.   A competent knowledgeable Workforce supported by policies and processes, appropriate supervision, feedback, and engagement.

2.    Transparency in reporting and prioritising safety, health, and wellbeing.

3.    Effective operations and management structures supported by comprehensive governance frameworks and KPI-driven performance systems.

4.    Regular auditing and reliable decision-making frameworks.

5. Contributions to government and industry policy formulation

Excellence in Service, Understanding, and Design: our priority areas

1.    Clear communication pathways and accessible systems, policies, and processes.

2.    Engaged advisory bodies and purposeful committees.

3.    Mapped customer journeys for seamless service transitions.

4.    Personalised, compassionate, safe care & clinical support underpinned by a clinical governance framework and dynamic quality improvement system.

5.    Engagement with government, community, and industry groups to navigate, improvement, change and compliance.

Staff Consultation Questions

Please click the headings below or the blue survey buttons above to share your answers

Sustainability and Viability

  1. What specific actions can we take to ensure Village Baxter remains financially sustainable while continuing to deliver high-quality services?

  2. What programs, training, or initiatives would help you feel more supported in your professional development and career growth?

  3. What specific activities or programs could we implement to strengthen relationships with customers and the broader community?

  4. What tools, technologies, or process improvements would make your work more efficient and effective?

  5. What practical steps should we take to address climate change or other community-related challenges within our workplace?

Accountability and Leadership

  1. What specific actions could supervisors or managers take to better support, engage, and motivate you?

  2. What additional measures could we introduce to prioritize health, safety, and wellbeing in the workplace?

  3. What changes or improvements would you suggest to make our operations and management structures more effective?

  4. What steps could we take to make our decision-making processes more transparent and fair?

  5. What specific workplace or industry issues should we prioritize when advocating to government or industry bodies?

Excellence in Service, Understanding, and Design

  1. What changes can we make to ensure our communication systems, policies, and processes are clear and easily accessible?

  2. What opportunities or structures could we create to allow employees to contribute meaningfully to decision-making through advisory groups or committees?

  3. What specific steps could we take to make customer transitions or service changes smoother for both customers and staff?

  4. What resources, training, or support would help you provide more personalised and compassionate care to customers?

  5. What partnerships or collaborations with government, community, or industry groups could make your role more impactful and manageable?